Mercio Care

To make a warranty claim, the following documentation must be emailed, posted, or faxed to Mercio (Unicasa Pty Ltd).

  1. Proof of purchase must be supplied for warranty claims to be considered.
  2. Proof of installation by a licensed plumber.
  3. Customer contact name, address and best contact number.
  4. Name/model number of products, photos/videos, if possible.

It is the installer/consumers responsibility to ensure:

  1. Product is not damaged prior to installation.
  2. They are happy with their purchase.
  3. The product has all its components.
  4. Required maintenance is performed.